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Frequently Asked Questions

Frequently Asked Questions (FAQs)

  1. What age range do your clothes cater to?

    Our clothing collections are designed for children aged 0 to 12 years. We offer a variety of sizes to ensure a perfect fit for every child.

  2. Do you offer international shipping?

    Currently, we only offer shipping within Pakistan. However, we are working on expanding our services to international customers soon.

  3. What payment methods do you accept?

    We accept cash on delivery, online payments via credit/debit cards, and bank transfers. Our goal is to provide convenient payment options for all our customers.

  4. Is there a minimum order amount for free home delivery?

    Yes, we offer free home delivery on orders above 2500 PKR. For orders below this amount, standard shipping charges will apply.

  5. How can I track my order?

    Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our website.

  6. Do you offer returns and exchanges?

    Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the item within 14 days of delivery. Please ensure that the item is unused and in its original packaging.

  7. How can I use discounted coupons?

    You can apply your discounted coupon code at checkout. Simply enter the code in the designated field, and the discount will be applied to your order total.

  8. How do I contact customer service?

    You can reach our customer service team via email at [email protected] or call us at +92-300-8398335. We are available Saturday to Thursday, 11 AM to 11 PM

  9. Are your clothes safe for children with sensitive skin?

    Yes, we use high-quality, hypoallergenic materials that are safe for children with sensitive skin. Our clothes are designed to be soft, comfortable, and gentle on your child’s skin.

  10. Do you offer gift wrapping services?

    Yes, we offer gift wrapping services for a small additional fee. You can select this option at checkout and add a personalized message for your gift.